Shipping & Returns Policy
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DHL International Shipping |
Free |
3-7 business days |
Return & Exchange Policy
- For hygiene reasons, custom orders and items categorized as undergarments or swimwear are non-refundable and non-exchangeable. Resortwear must be returned in its original condition, unworn, and with all tags intact. Returns must be initiated within 14 days from the delivery date to be eligible for a refund or exchange. Please contact us for sizing guidance to ensure the best fit.
- Sale Items: All sale items are FINAL SALE and not eligible for refunds or exchanges.
How to Initiate a Return:
Contact us to receive detailed return instructions. Customers are responsible for return shipping costs.
Shipping Policy
- Customers are responsible for any duties or taxes associated with their purchase.
- Return shipping costs, along with any applicable duties or taxes, are the responsibility of the customer.
- For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We are not liable for lost returns.
- Shipping times for exchanges may vary based on location.
Refunds
- Once we receive and inspect your return, we will notify you via email about its approval or rejection.
- Approved refunds will be processed to your original payment method within a few days.
- Shipping costs are non-refundable and will be deducted from the refund amount if applicable.
For any further assistance, feel free to reach out to us.